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Troubleshooting

Overview

Common Problems

Paper Feed Problems

Removing Printing Jams

If paper jams inside the fusing unit

If paper jams inside a tray

If paper jams inside the transfer unit

Removing Scanning Jams

Print Quality Problems

Checking the Condition of the Machine

Printer Problems

Changing the Printer Driver Settings

Printed Colors Do Not Match Displayed Colors

Print Positions Do Not Match Display Positions

Copier Problems

Scanner Problems

Fax Problems

Error and Status Messages on the Screen

Replacing Print Cartridges

Replacing the Waste Toner Bottle