Copier Function Error Messages

This section explains the most common copier function error messages that appear on the machine's control panel and what you must do to resolve the errors they refer to.

System Error (XXXX)

A mechanical error has occurred. Switch the machine off and then on. If the message reappears, contact your sales or service representative.

Paper Misfeed: Tray1/Remove Paper

Paper has jammed in Tray 1.

Remove the jammed paper, and then press [Yes] key. See Removing Paper Jammed in the Paper Tray (Tray 1).

Paper Misfeed: Tray2/Remove Paper

Paper has jammed in Tray 2.

Remove the jammed paper, and then press [Yes] key. See Removing Paper Jammed in the Optional Tray (Tray 2 (Optional)).

Ppr Misfd: BypssTray/Press Yes Key

Paper has jammed in the Bypass Tray.

Remove the jammed paper, and then press [Yes] key. See Removing Paper Jammed in the Multi Bypass Tray (optional).

Ppr Misfd: Guide Bd/Remove Paper

Paper has jammed in the Guide Board.

Remove the jammed paper. See Removing Paper Jammed around the Guide Board.

Ppr Misfd: Dup. Unit/Remove Paper

Paper has jammed in the duplex unit.

Remove the jammed paper. See Removing Paper Jammed in the Duplex Unit.

Ppr Misfd: Scan.Unit/Remove Paper

Paper has jammed in the scanner unit.

Remove the jammed paper.

Duplex Unit Not Set/Reset Duplex Unit

The duplex unit is not installed correctly.

Reinstall the duplex unit correctly. See Duplex Unit Not Detected.

Please close Scanner/or Duplex Unit

The scanner unit is open.

Close the scanner unit. See Cover Open.

The duplex unit is not installed correctly.

Reinstall the duplex unit correctly. See Duplex Unit Not Detected.

Guide Board Open/Close Guide Board

The guide board is open.

Close the guide board.

Duplex Cover Open/Close Duplex Cover

The duplex unit cover is open.

Close the duplex unit cover. See Cover Open.

Paper Size Error/Reset Paper

The size of the loaded paper does not match that specified in [Tray Paper Setting].

Load paper of the correct size.

Out of Paper/Load Paper

The selected tray has run out of paper.

Reload the tray. Alternatively, press the [Form Feed/Head-Cleaning] key, select a different tray, and then print. To cancel the print job, press the [Clear/Stop] key. See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2).

Memory Full

Memory reached capacity during sort copy.

Scan data up to this point is deleted. Reduce the number of originals, and then try sort copy again.

Ink KCMY Depleted /Replace Ink KCMY

The ink in the indicated print cartridge has run out.

Change the indicated print cartridge. See Replacing a Print Cartridge.

Ink (KCMY) / Depleted

The ink in the indicated print cartridge has almost run out.

Replace the indicated print cartridge. If this message continues to appear after replacing the print cartridge, open and close the right front cover. See Replacing a Print Cartridge.

Used Ink Crtg KCMY

The installed print cartridge has run out of ink.

Printing cannot be performed. Replace the Print cartridge.